Validating the IAMS Framework

The wide spread of services on the internet has aggravated the issue of maintaining multiple identities such as the virtual identities that are based on specific login credentials like username, passwords and PINs. On the other hand, multiple physical identities also prove to be difficult to maintain since different sources require the presence of different smart cards, mobile devices or other proofs of identities. This paper addresses the problem of how to design an optimum user experience for Integrating Physical and Virtual Identity Access Management System (IAMS) by combining theories in three research perspectives: Security, which includes identity; User Experience, comprising Usability; and Acceptability, containing Accessibility. Existing research in this area tend to focus on one of these research perspectives. However, there is little evidence that researchers have approached the issue of an overlap and conflict between these three research perspectives with the intent of building a cohesive understanding of Integrating Physical and Virtual IAMSs in egovernment domain and the relationships that exist between the different dimensions and components. Consequently, this research has developed a conceptual IAMS Framework for Integrating Physical and Virtual IAMS, and used expert evaluations for validating the components of the framework.